rm9 Frequently Asked Questions

Yes, you can withdraw. However, you must meet the wagering requirement before withdrawing bonus funds. The rm9 welcome bonus requires you to wager 15 times the bonus amount before withdrawal. For example — if you deposit 20,000 Ks you receive a 30,000 Ks bonus, and you must wager 30,000 Ks × 15 = 450,000 Ks before you can withdraw. You can check how much wagering remains at any time in your account dashboard.

Withdrawals at rm9 normally arrive within 5 to 30 minutes. Withdrawals via KBZPay, Wave Money, and AYA Pay will arrive within that timeframe. Bank transfers may take longer depending on bank processing times. If it has been more than 30 minutes, you can check via live chat.

Common reasons for a pending withdrawal include — (1) account verification not yet completed, (2) wagering requirement not yet met, (3) a delay on the bank or payment system side. Make sure your personal details are complete and correct, then contact rm9 live chat to speed things up — support is available 24/7.

rm9 operates 7 days a week, 24 hours a day, so there are no restrictions on withdrawals at night or on holidays. KBZPay, Wave Money, and AYA Pay payments are sent at any time. Bank transfers may vary depending on bank processing hours, so if you want it fast, a mobile wallet withdrawal is recommended.

The minimum withdrawal amount at rm9 is 10,000 Ks. Requests below this amount cannot be processed, so please be aware of this in advance. Check that your account balance meets the required amount before submitting a request.

Yes, minimum and maximum betting limits apply depending on the game type and your VIP level. Live dealer games support a range from small to large amounts, and higher VIP members have higher table limits. You can check the table info for each individual game before playing and choose a table that fits your budget.

Baccarat has two sides — Player and Banker — and you bet on which one will get closest to 9. Two cards are dealt to each side and only the last digit of the total counts. You can also bet on a Tie, though the odds are different. rm9 offers live dealer Baccarat with a dealer presenting in Burmese, so even new players can follow along easily and start playing right away.

Dragon Tiger is a simpler version of Baccarat where only one card is dealt to each side — Dragon and Tiger. You just predict which side has the higher card, so decisions are quick and results come fast. The rules are simpler than Baccarat, making Dragon Tiger a great starting point for anyone new to casino games.

In Roulette, a wheel filled with numbers from 0 to 36 is spun and you bet on where a small ball will land. You can bet on a single number precisely, or bet on groups (red/black, odd/even) which are easier to predict. Both European Roulette and Live Roulette are available at rm9 Casino, so you can pick whichever style you prefer.

In live dealer games, a real dealer hosts and deals cards via real-time video streaming, so it feels like being inside a casino. You can chat with the dealer through the chat function and see results in real time. Compared to RNG games that run purely on computer algorithms, live dealer gives you a more natural casino experience.

No app download needed. Open rm9.im directly in your phone browser (Chrome, Samsung Internet, Safari) and start playing. Built with a mobile-responsive design, it runs smoothly on both Android and iOS — slots, live casino, football betting and all other games are accessible from a single device.

First, clear your browser cache — in Chrome, go to Settings → Privacy and Security → Clear browsing data. Then try restarting your phone. Switch from WiFi to mobile data, or try again with the latest browser version. If none of that helps, contact rm9 live chat — support is available 24/7.

When your connection drops, the server records the state of the game at that point. Once you reconnect and log back in, you can continue the game and your transaction history will be intact. If there is an issue, note your Transaction ID and contact rm9 support — they will investigate using the records and resolve it for you.

Yes, you can add a shortcut without downloading from the App Store. On Android Chrome, tap the menu (⋮) on the right of the browser → tap "Add to Home screen". On iOS Safari, tap the Share button → tap "Add to Home Screen". The rm9 icon will then appear on your Home Screen and you can open it with one tap, just like an app.

rm9 does not charge deposit fees. The full amount you deposit will arrive in your account. However, payment platforms such as KBZPay, Wave Money, AYA Pay, and bank transfers may have their own fees — those are charged by the platform itself, not by rm9, so check the relevant app beforehand.

rm9 has 4 deposit methods — KBZPay, Wave Money, AYA Pay, and Bank Transfer. All of these options suit players in Myanmar and are fast and easy to use, so you can go with whichever method works best for your app. Full details on how to deposit are clearly laid out on the rm9 website Deposit page.

The minimum deposit at rm9 is 3,000 Ks, and this limit is the same across all methods — KBZPay, Wave Money, AYA Pay, and bank transfer. You can deposit directly in Myanmar Kyat without any currency conversion, which keeps things simple.

Log in to the rm9 website and tap Deposit, then select Wave Money. Transfer to the Wave Money number or QR code shown, using your Wave Money app. Enter the amount and any required reference correctly before sending. It is recommended to keep a screenshot after the transfer. The funds will arrive in your rm9 account within a few minutes. Deposits start from 3,000 Ks.

Deposits normally complete within a few minutes. If more than 15 minutes have passed, first check the transaction history in your payment platform (KBZPay, Wave Money, AYA Pay) to confirm whether the transaction was successful. Then contact rm9 live chat with your Transaction ID or a screenshot — the team will look into it and sort it out.